Questions and answers to the most important questions | ERAFLYME
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WHAT TO DO IF THE GOODS DIDN'T FIT THE SHAPE, COLOR OR SIZE?
Within 14 days from the date of purchase (not counting the date of purchase) - you can return goods that have not been used, have retained their presentation and consumer properties, and are not on the list of goods that cannot be exchanged or returned: Exchange it for a similar product without recalculating the cost Exchange it for any other product with the corresponding recalculation of the cost Return it and receive the money paid for it How to assess the preservation of the presentation: In good light, without the use of special means, the product should not show visible signs of use in the form of small scratches, abrasions, and even more so chips, dents or cracks. The easiest way to assess the preservation or marketability of an item is to answer the following question: "Would I buy this item if it were new?"
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WHAT IS THE WARRANTY DURATION OF MY PRODUCT?
The warranty period is calculated from the date of sale. It is usually indicated in the product's operating document (warranty card).
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Do you provide delivery to the apartment and upstairs?
Please note that address delivery is carried out to the entrance of the building.
In some cases, orders are delivered to the apartment for an additional fee.
The cost of manual delivery to the apartment depends on: the size of the equipment, the complexity of lifting and the availability of an elevator (where the goods are placed in the package). -
Is it possible to buy goods in installments?
If you are a client of PrivatBank or Monobank, we can offer you to consider placing an order using the Instant Installment and Payment by installments services.